Duration of enquiry reviews vary between Data Custodians and based on each research project’s requirements and capacity within their teams. If a response is taking longer than average, or if you are under time pressure due to funding or sponsor requirements, you can contact a Data Custodian again using the ‘general enquiry’ feature. Be sure to also check your junk/spam folder of your email client. If you still aren’t receiving a response, reach out to the Service Desk team here.

Currently, ‘Messages’ are only enabled after an application has been submitted. You will need to contact the Data Custodian directly via submitting a ‘general enquiry’. Future functionality will enable a ‘pre-submission’ stage, which will allow the sharing of a Data Access Request with a Data Custodian prior to submission.

A Data Custodian may contact you about an application you have submitted. Until that takes place, the ‘Messages’ feature will not be enabled. In this instance, you will need to contact the Data Custodian directly via submitting a ‘General enquiry. If a Data Custodian has messaged you about your application, then you will be able to contact the Data Custodian via this section of the form.

Duration of application reviews vary between Data Custodians and based on each research project’s requirements, and many Dataset & BioSample listings on the Gateway indicate an average time to access. If your application is taking longer than that average, or if you are under time pressure due to funding or sponsor requirements, you can contact a Data Custodian using the ‘general enquiry’ feature.

Once your application has been submitted, it can still be edited until the point at which the Data Custodian commences their review. After this, it can no longer be amended, unless the Data Custodian returns your form to DRAFT.

If Datasets & BioSamples from more than one Data Custodian are selected, the Data Access Request form will combine questions and guidance from all Data Custodians into one form for your completion. Once you submit the application, similar to enquiries, a unique thread will be started with each Data Custodian to whom you are applying.

Duration of application reviews vary between Data Custodians and based on each research project’s requirements, and many Dataset & BioSample listings on the Gateway indicate an average time to access. If your application is taking longer than that average, or if you are under time pressure due to funding or sponsor requirements, you can contact a Data Custodian using the ‘general enquiry’ feature.

Once a Data Custodian has approved or rejected an application, the application can no longer be edited or messages sent. To enquire about a decision on an application, you can contact the Data Custodian via a General enquiry.