Receiving and responding to enquiries

Registered Users can submit general and feasibility enquiries to your team. General enquiries are free text queries, whilst feasibility enquiries provide more information about a particular project and datasets of interest.

In both cases, those who are Data Access Request (DAR) Managers, as well as any email address included within the ‘Notifications’ section of the Team Management dashboard, will receive an email notification upon an enquiry submission. The email notification will contain the content of the enquiry and the sender will read reply+<16randomcharacters>@healthdatagateway.org. To reply to this enquiry, simply click ’Reply’ or ‘Reply All’ in your email client.

Your email response will be stored within the Gateway with the original message that was sent by the User.  The Gateway will then automatically relay your response to the User via email. The User can then respond to your message in the exact same manner, facilitating back and forth communication.

This email relay service facilitates communication through email clients without the need to log back into the Gateway, whilst also maintaining the capability for analytics requirements and tracking of correspondence. A future release of the Gateway will provide the functionality to see all the email correspondence from within the Gateway user interface.

Should you wish to amend any of your team’s permissions (including DAR Managers), simply log in, locate your team and head to the Team Management dashboard. Guidance on how to make changes to permissions can be found here.

Data Access Requests

We are in the process of enhancing the Gateway’s Data Access Request functionality to provide more flexibility for Data Custodians and their teams. Whilst we make these changes, the online submission process, as well as the dashboard for reviewing applications and workflows will be temporarily unavailable. Users will still be able to contact your Team via the Gateway’s enquiry functionality (described above).